Even the most customer-focused businesses sometimes fail to deliver. Whether it is a missed delivery, a faulty product, or a service that didn’t meet expectations, mishaps happen. What truly defines a brand, however, is not the mistake but how it handles the aftermath.
Digital marketing and Techno, E Article
Business E book:Damage control through customer experience: How to win back the hearts of customers after a fallout
Original price was: R80,00.R57,00Current price is: R57,00.
Even the most customer-focused businesses sometimes fail to deliver. Whether it is a missed delivery, a faulty product, or a service that didn’t meet expectations, mishaps happen. What truly defines a brand, however, is not the mistake but how it handles the aftermath.
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